![]() ![]() Once the user’s email account is compromised, the attacker can intercept and read all incoming email, and use this access to reset passwords or retrieve usernames for the user’s other frequently used websites and services. Many times if a user’s device is compromised, the attacker may gain access to the user’s email account(s). This is done without the user being aware that their information is being or already has been compromised. ![]() In a local device breach scenario, the thief will usually employ the use of malicious software (or ‘malware’) to intercept and retrieve personal information (including login information) remotely from a user’s device. The first most common type of theft that occurs is known as a ‘local device breach’, when information is obtained from a compromised personal device, such as a cell phone or laptop. That said, your account information is usually stolen in one of two ways described below: Local device breach Thieves may employ many tactics to steal your account information, like your username or password. With this in mind, please continue reading to find out how your account information (such as your email or password) was compromised. They either logged into your account control panel and made the changes themselves or that they contacted our support team, provided us with the correct account ownership information and asked one of our team members to make the change for them. If any changes have been made to your IPVanish account that have not been authorized or requested by you, then that means that someone else with your IPVanish account username and password or other verifiable information for proof of account ownership (such as your account email address and the last four digits of your credit card number on the account), has done one of two things. Once the required information is provided by the user, we will make the requested change to the account.Ĭhanges have been made to my account that I did not authorize. The only time we will make any changes to a user’s account, (like changing the account’s primary email address) is after we are provided with the correct information required to verify account ownership. What information is required before changes can be made to any account? As a security measure, neither the credit card or passwords are stored as they are entered and therefore are not able to be retrieved from our systems by end-users, agents or administrators. We do not give out email addresses, existing passwords or credit card information. When we are contacted regarding a user’s IPVanish account, we only verify specific pieces of information provided by the user for the sole purpose of confirming that we are indeed talking with the account owner before making any changes to an account. What you need to know first: How we handle your account information: Before discussing stolen IPVanish accounts any further, it is very important that you first understand that the IPVanish team does not share any personally identifiable account information with anyone. ![]() These accounts are not stolen due to a breach in our systems, but rather get stolen directly from a user’s device via malware or some other site or service being breached that is using the user’s shared IPVanish login information. ![]() As is the case with any other online subscription service, occasionally IPVanish user accounts do get stolen by bad actors on the web. ![]()
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